Every remote support tool, one tab away.
From a quick look at a customer’s screen to looking after hundreds of tills, VVDesk keeps the screen, the files and the tools for each desk together.
Work on many desks at once
Every connection opens in its own tab, so a till, a server and a customer’s laptop never get mixed up. Choose how the picture fits and how much bandwidth it may use.
- A tab per connection, each with its own files, chat and log
- View: Original, Shrink or Stretch — and switch between monitors
- Picture: Quality, Balanced or Speed, or let VVDesk adapt
- A session wall to watch several desks side by side
Move files, not mountains
A file manager for both PCs sits next to the screen. Drag files and whole folders in either direction — they travel inside the same encrypted session.
- Drag files and whole folders, both ways
- Search the remote PC for a file by name
- See every file’s progress, and cancel any of them
- Chat with the person at the desk during the session
Reach PCs with nobody in front of them
Give a server, a till or a kiosk its own password and VVDesk starts with Windows, ready for you. Asleep? Wake it from another PC on the same network.
- A permanent password for each unattended PC
- Starts with Windows and comes back after a restart
- Wake-on-LAN from another online PC in the same network
- See which unattended PCs are online at a glance
Fix it without taking over the screen
Reach a printer’s web page or a database on the customer’s network through the session, check a PC’s health and pull its logs while the cashier keeps working.
- Port forwarding to the remote PC or its local network
- Health checks and log collection without a screen session
- Signed update packages with automatic rollback
- A command line that scripts — and AI assistants — can drive
Hand the fix to an AI assistant
Everything you do in VVDesk also has a command. Give the vvdesk command line to an AI assistant and it can open a session to a till in the background, look at the screen, click and type, run a command, collect the logs and tell you what it found — while you stay in charge.
- Every action has a command: connect, screenshot, click and type, run commands, logs, diagnostics, tunnels and settings
- Works with AI assistants such as Claude Code: they read the --json output and decide the next step
- Commands run only where the PC’s owner allows remote commands — shown at the desk and kept in the audit log
- Uses the VVDesk already signed in on your PC: no extra keys, no extra server
“The receipt printer at Store 1 stopped printing. Find out why and fix it.”
vvdesk desks --filter online --json3 desks online: Store 1 · Till, Store 2 · Till, Back office servervvdesk connect 615220937 --hiddenSession open in the backgroundvvdesk screenshot 615220937 till.pngSaved till.png — the print queue shows 14 stuck receiptsvvdesk exec 615220937 --shell powershell --cmd "Get-PrintJob -PrinterName Receipt | Remove-PrintJob"Done · shown at the desk · written to the audit logvvdesk logs 615220937 --days 2Logs saved to VVDesk-logs.zip — the printer is printing again
One address book for the whole support team
Share devices, groups and tags with colleagues, decide who may do what, and keep a record of every session for the customer who asks.
- Shared address book with groups and tags
- Roles: Owner, Admin, Technician and Viewer
- Session recording and a log of who connected
- Invite colleagues by email, remove them in one click
Support from your pocket
The phone apps keep your devices, sessions and files with you. And an Android phone or tablet can itself be the desk — handy for waiter tablets and handheld scanners.
- Android and iPhone apps: devices, sessions, files and chat
- An Android phone or tablet can be the desk others connect to
- VVDesk for Mac on Apple silicon, with the same tabs
- One account and address book on every device
And the small things that save your day
Automatic updates
VVDesk keeps itself up to date and tells you what changed.
Multiple monitors
Switch the remote monitor from the toolbar, mid-session.
Works behind routers
No ports to open, no VPN to configure.
Names and tags
Rename devices and tag them by store, customer or room.
Who connected to this PC
Every PC keeps its own history of incoming sessions.
Connect suggestions
Start typing a name or ID and VVDesk finds the device.
Auto-adapt resolution
Match the remote screen to your window for a crisp picture.
Your logo on the client
On Business, customers see your brand when you connect.
Try every feature for 14 days.
The trial is the Team plan for up to 5 people. No card needed.