Политика за враќање пари

14-day money-back guarantee

If VVDesk is not right for you, ask for a refund within 14 days of your first payment for a plan — for one year or several — and you get the full amount back. No reason needed.

Renewals

A renewal, or a payment for more years, can be refunded in full if you ask within 14 days of the charge. You can cancel at any time and you will not be charged again.

If we remove a feature of your paid plan, or VVDesk is unavailable for a long time through our fault, we refund the unused part of the period on request.

Changing plan or seats

When you change plan or seats during a period, Paddle charges or credits the difference straight away, so you only pay for what you use.

How to ask

Write to support@vvoffice.co from your account’s email, with the order number from Paddle’s receipt, or ask Paddle directly at paddle.net. Paddle, our reseller, sends the refund to the card or account you paid with; banks usually show it within 5–10 working days.

After a full refund, the team moves to the Free plan.

Your legal rights

This policy adds to your rights under consumer law, including the 14-day right of withdrawal in the EU; it does not take any of them away.